Refund Policy | Refund Policy |
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Refund Policy: 501 Media has a limited refund policy. This allows for a full refund should technical difficulties or any other unforeseen event result in a paid advert not being shown on the site for a period of more than 2 consecutive days, Monday to Friday. Simply use the contact form to request a refund - all refunds will be completed within 7 days and will only be refunded back to the credit card used to initiate the original purchase. A full refund will also result in the advertisement being removed permanently from the web site and as a result will not be available to be viewed by the general public. Purchased Scripts: Refunds are based on Script failure, NOT your server issues or lack of features. Refunds are provided ONLY AFTER our support staff has assisted in your installation and the Script fails to function fully. Be sure you had tried our online demo first to learn how the Script works before purchasing. Be sure your server matches the requirements specified for the Script. You can also contact us by email to clarify all the features, requirements, etc before purchasing. We will determine if a refund is necessary based on individual situations. Refunds are not available after 2 weeks from purchase date. Custom Design & Development: Customer can request a Full Refund for pre-purchased custom design or development only BEFORE work is started. Full Refunds are not available for custom development and design if the project is completed or it is already in development progress. Customer can abort the project development at any time. In this case, PARTIAL Refund is possible and the amount is calculated as difference between the total prepaid amount and cost of actually spent hours on this project. Refunds are not offered in the following situations: Downloadable Software Downloadable software is non-refundable once the download is complete. If you have purchased downloadable software, and did not download the software using the supplied download link, the software may be “returned” for a refund within 15 days of purchase. In order to process a refund for downloadable software a Letter of Destruction must be filled out completely and sent to our Customer Service Department. Please contact the Customer Service Department to obtain a copy of the Letter of Destruction. * As an advertiser, you have canceled your advert for any reason. All advertising is pre-purchased 30 days in advance. Cancelling an advert at any time within a prepaid period will not result in any full, partial or pro-rata refunds. It will mean that the advert will not be charged the following 30 days and that the advert will be removed within 48 hours from the web site. * As an advertiser, you have forgotten your advert was running. All advertising is shown and invoiced every 30 days, unless cancelled. Transmission of Payment Details: All private data including payment details and credit card information will be transmitted securely using 256 bit SSL technology. This is the same level of security available through your web browser when connecting to your Internet bank provider. Terms and Conditions of Use: Visit our terms Use of this website is conditional on accepting the terms and conditions outlined below. By viewing content on this site, engaging in a transaction or providing information to this site you that you have read, understood and agreed to these terms and conditions. The views and opinions expressed on this web site do not necessarily represent the views and opinions of 501 Media or those of its employees and associates. Views and opinions have been provided by members of the general public for entertainment purposes only. The information provided on this web site is general advice in nature and does not constitute financial or legal advice I understand that private advertisers have provided information on this site and that 501 Media has not checked the validity of that information. I understand that by placing an advertisement on this site that 501 Media has not checked the identity or validity of any business or person that may respond to my advertisement. I will not hold 501 Media or its associates, partners or employees as liable for any loss, injury or harm that may or may not occur as a result of using this website. By establishing an account on this website and providing credit card details, I authorize 501 Media to charge my credit card the agreed amount for the agreed period. I understand that I will be issued an invoice via e-mail and that all sales are final. I can request a copy of my account and transaction details by contacting us. 501media client services team: 24310 Moulton Pkwy, Ste #O, 148 | Laguna Hills, CA 92637 Telephone: (949) 682-5463 | Fax: 949-812-7673 Customer Service (888) 735-7534 ext. 708 |
